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Professional Spa Treatments Manual

ABOUT THE MANUAL

4 Key Spa Results From “Highly Consistent” Treatment Procedures
1. Reduce training costs
2. Faster time to market for spas in pre-opening phase
3. Easier treatment delivery for multi-skilled therapists
4. Increase client loyalty

Fast-track training for new spas and new employees, or ensure service standards are continuously maintained in established spas, by implementing great quality and highly consistent treatment delivery protocols.

Intelligent Spas' Professional Spa Treatments Manual is specifically designed with "highly consistent" procedures and scripts to make it easy for therapists to remember and deliver quality spa treatments, resulting is satisfying spa experiences which generates increased client loyalty and produces better consumer ratings and reviews.

31 detailed spa treatment procedures are included in the manual, covering the following topics:
  • Water
  • Massage
  • Body
  • Face
  • Nails
  • Hair
  • Extras including waxing

Supporting verbal scripts, product lists and process maps are also included to help guide training and implementation.
The editable file is provided so you may customise the contents to your own specific requirements. Download the manual immediately and begin to perform great treatments today.

Both a secure PDF file and an editable Microsoft Word file are provided for your convenience and easy customisation.


Click 'Zoom' on the cover picture to see larger Sample Pages. Refer to the tabs below for the detailed Table of Contents and Payment and Delivery details.


Pricing is based on Business Type User Licenses - Single Location, Multiple Locations, Consultants or Academic Libraries - please Sign Up or Log In to view relevant pricing and to order publications.

Availability: In stock

Single Location Price: US$490.00

Table of Contents

Contributors

Additional Info

Julie Garrow

Julie Garrow developed a mission in 2001 to assist spa owners, managers and employees provide seamless spa experiences to their valued guests, after realising via consulting and mystery shopping projects, new spas in particular, were not operating efficiently and delivering the promised level of relaxation. Her consulting career in hospitality and leisure in the late 90’s led her to specialise in the spa sector when it was still a very young industry and Julie founded Intelligent Spas to author a range of publications which spas could easily reference and implement in order to improve their performance and service delivery.

 

Julie initiated a partnership with Maggie Gunning, an experienced spa director and consultant, to develop a range of international standard, Spa Operating Policies and Procedures Manuals, resulting in detailed and practical guidelines spa owners, managers, and employees require to support an efficient business, whilst delivering consistently high service standards. The manuals have been updated and refined over the years as the industry has matured. Julie and Maggie have teamed up again to provide quality spa treatment manuals for new and existing spas.

 

In 2009, Julie was awarded the "Distinguished Industry Leader" title in The Crystal Awards Asia Pacific, which was nominated by industry peers to acknowledge and reward an individual who has made a positive contribution to the spa industry.

 

Prior to establishing Intelligent Spas, Julie represented major organisations such as PricewaterhouseCoopers Hospitality and Leisure Consulting (Singapore), Southern Pacific Hotels (Sydney) and KPMG Tourism and Leisure Consulting (Melbourne). Julie graduated with a Bachelor of Business specialising in Tourism, Management and Marketing. Julie is from Australia and currently resides in Singapore with her husband and business partner, Stu and their son, Conrad.



Maggie Gunning

Maggie Gunning was a major contributor in the development of Intelligent Spas’ Spa Operations Manuals, providing valuable practical insight into the many procedures and work flows to achieve high quality, international standard resources, designed to enable spas to effectively implement the knowledge. She has spent almost 30 years helping spa owners, investors, hoteliers, designers, project managers and consultants turn their spa visions into a reality, from creating innovative spa concepts and managing spa developments through to the pre-opening phase, to conducting focused employee training to refine the operations of luxury day spa chains. Her work has taken her to over 20 countries across Europe, Middle East and Asia Pacific, where she’s developed a valuable understanding of spa infrastructure and operations required within various cultures and climates.

 

Maggie founded spa consulting firm Spa Synergy and succeeded in establishing the brand as the trusted advisor to deliver world-class standards in spa excellence, before selling the business to A. W Lake Spa Concepts Pte Ltd, whom she continues to work with. She has also acted as an international examiner for the Confederation of Beauty Therapy and Cosmetology in the United Kingdom

 

Originally from England where she trained as a fully qualified aesthetician in face and body treatments, Maggie has resided in Asia for many years and now calls Singapore home.



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Payment & Delivery

Details

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  • The publication is delivered as an electronic file which may be printed for easy reading. Once payment is made, you may download the publication immediately.
  • As the publication is delivered in electronic format, refunds are not available. Please review the publication description, sample pictures and table of contents provided to assist your decision to purchase.
  • Pricing is based on Business Type User Licenses - Single Location, Multiple Locations, Consultants or Academic Libraries - please Sign Up or Log In to view relevant pricing and to order publications.

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