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Orders, Delivery and Refunds

How to Order

You may purchase publications online using an accepted credit card (Visa, MasterCard, Discovery or American Express) via the PayPal system or your PayPal account. If you prefer to arrange a bank telegraphic transfer, contact Intelligent Spas for details.


Prices displayed are USD - United States Dollars.

Electronic Publication Format

Intelligent Spas’ publications are available in electronic format only. You may save the publications files onto your computer and print them if desired. Printed copies are not available.

Delivery, Downloading Files and Passwords

After your payment is processed, you may log into your Intelligent Spas account to download the publication file(s) immediately from the 'My Downloadable Products' menu item.

Some PDF files require a password to open - enter your first name and last name (as stated in your order) as one word eg. firstlast. If your password does not work, please check your Account Information to see if there are any accidental errors or spaces in or at the end of either your first or last name.

Your order details are also automatically emailed to you which includes a link to log in and download your files. Please check your junk folder if it does not arrive in your inbox.

If you cannot find or access your files, simply contact us and we will be happy to guide you through the process and/or provide any technical support to resolve any unforeseen technical issues.


Your receipt is stored in your online account and may be downloaded and/or printed for accounting, expense reimbursements and/or taxation deduction purposes.


Refunds are not available because the publications are delivered in electronic format. A range of information, including publication descriptions, detailed table of contents, press releases and newsletter articles are provided to assist your decision to purchase.