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Intelligent Spas' Spa Operating Procedures, Policies & Forms Manuals
aim to assist spa businesses raise service standards, improve
customer satisfaction, create and maintain spa ambience, implement
employee training and reduce costs associated with waste and
inefficient processes. The
SOP manuals available include:
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Client Interaction & Services
Standards Manual
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Housekeeping & Spa Presentation Manual
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Spa Human Resources Manual
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Spa Employee Handbook Manual
Save 20% by choosing the 'Spa
Operations Manuals Package' which includes all four manuals listed
above.
"The value in our Spa Operations Manuals is they are instantly available and at
a fraction of the cost of developing them yourself"
Julie Garrow, Managing Director,
Intelligent Spas
Each manual developed by Intelligent Spas
represents over 1,000 productive man-hours of development time by a dedicated team of industry
professionals with collectively over fifty years experience in the
spa industry.
Intelligent Spas' manuals are very comprehensive and provide an instant
solution, effectively saving spa facilities tens of thousands of dollars compared
to paying consulting fees or spending senior employees' time trying to produce the
manuals from the beginning.
Benefits
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Increased profits
from business efficiency and minimal wastage as all staff follow consistent, world-class
best practices.
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Reduced training costs
and time taken to have new staff operational.
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Takes pressure off owners and senior
staff as employees may refer to documented policies and procedures rather than taking
time away from their colleagues.
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An instant collection
of professionally formatted and topic-focused manuals, requiring minimal customisation,
saving months of your own development time.
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Increased customer
satisfaction and repeat visitation through the establishment/improvement and maintenance
of consistent operations and professional service standards.
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A solid foundation for expanding or franchising the spa brand.
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A valuable asset required for selling the business.
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This latest series of manuals was developed with feedback from
45 clients who purchased our original Spa Policies &
Procedures Manual published in 2002.
Your brand name and identify (logo, brand colours and fonts)
may be easily applied to the professional format
via place-markers located in the manuals
Features
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Your brand name and identify (logo, brand colours and fonts) may
be easily applied to the professional format via place-markers
located in the manuals.
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Ready-to-use forms,
checklists, scripts and samples to complete your manual.
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An editable file
format allowing easy customisation of unique requirements (Site, Enterprise and
Consultant Licenses).
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Supporting process
maps illustrating the flow of policy and procedure items, ideal for using as a visual
tool in training sessions.
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Critical spa policy
items describing spa rules, standards and strategies specific to internal management
requirements, behaviour expected from employees, terms and conditions for clients
and actions to be taken in certain situations.
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Comprehensive spa
procedure items outlining the sequence of tasks required to conduct specific activities
incorporating logistical efficiencies, operational and technical methodologies,
service and quality standards and reporting structures and requirements.
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An introductory "How
to Use This Manual" section explaining tips for file management, adding your brand
identity, customising the manual contents, resetting the automated numbering system
and additional formatting options.
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Tables recording version
control, responsible position and department, prerequisite, post requisite and supporting
items, and the main objective of the item.
Value for Money
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The Spa Operating Procedures Package saves you 20% off the
standard prices of buying the four manuals individually.
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The four manuals collectively incorporate 400 pages of intelligent
content plus additional blank templates and supporting information.
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4,000 productive hours of work at just 25 cents per hour - why would you pay a
consultant's or therapist's hourly rate for them to develop the
manuals for you?
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Our volume of global distribution enables the retail price per
manual to be very cost effective.
Purchase the
Publications
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Click here
to visit our Secure Online Store to purchase and download the
manuals immediately.
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The manuals are also available in Traditional Chinese and Thai.
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