Intelligent Spas  ...100% independent, spa industry intelligence

Spa Business & Operations Manuals

Intelligent Spas' Spa Operating Procedures, Policies & Forms Manuals aim to assist spa businesses raise service standards, improve customer satisfaction, create and maintain spa ambience, implement employee training and reduce costs associated with waste and inefficient processes. The SOP manuals available include:

1. Client Interaction & Services Standards Manual
2. Housekeeping & Spa Presentation Manual
3. Spa Human Resources Manual
4. Spa Employee Handbook Manual

Save 20% by choosing the 'Spa Operations Manuals Package' which includes all four manuals listed above.

"The value in our Spa Operations Manuals is they are instantly available and at

a fraction of the cost of developing them yourself"

Julie Garrow, Managing Director, Intelligent Spas

Each manual developed by Intelligent Spas represents over 1,000 productive man-hours of development time by a dedicated team of industry professionals with collectively over fifty years experience in the spa industry.

Intelligent Spas' manuals are very comprehensive and provide an instant solution, effectively saving spa facilities tens of thousands of dollars compared to paying consulting fees or spending senior employees' time trying to produce the manuals from the beginning.

NEW - Salon/Boutique Spa Operations Manual - A shorter version of Intelligent Spas' popular "Spa Operating Procedures, Policies & Forms Manuals" which is ideal for salons and small/boutique spas which seek a competitive point of difference, more efficient operations and higher profit margin in these challenging economic times.

Benefits

1. Increased profits from business efficiency and minimal wastage as all staff follow consistent, world-class best practices.
2. Reduced training costs and time taken to have new staff operational.
3. Takes pressure off owners and senior staff as employees may refer to documented policies and procedures rather than taking time away from their colleagues.
4. An instant collection of professionally formatted and topic-focused manuals, requiring minimal customisation, saving months of your own development time.
5. Increased customer satisfaction and repeat visitation through the establishment/improvement and maintenance of consistent operations and professional service standards.
6. A solid foundation for expanding or franchising the spa brand.
7. A valuable asset required for selling the business.
8. This latest series of manuals was developed with feedback from 45 clients who purchased our original Spa Policies & Procedures Manual published in 2002.

Your brand name and identify (logo, brand colours and fonts)

may be easily applied to the professional format

via place-markers located in the manuals

Features

1. Your brand name and identify (logo, brand colours and fonts) may be easily applied to the professional format via place-markers located in the manuals.
2. Ready-to-use forms, checklists, scripts and samples to complete your manual.
3. An editable file format allowing easy customisation of unique requirements (Site, Enterprise and Consultant Licenses).
4. Supporting process maps illustrating the flow of policy and procedure items, ideal for using as a visual tool in training sessions.
5. Critical spa policy items describing spa rules, standards and strategies specific to internal management requirements, behaviour expected from employees, terms and conditions for clients and actions to be taken in certain situations.
6. Comprehensive spa procedure items outlining the sequence of tasks required to conduct specific activities incorporating logistical efficiencies, operational and technical methodologies, service and quality standards and reporting structures and requirements.
7. An introductory "How to Use This Manual" section explaining tips for file management, adding your brand identity, customising the manual contents, resetting the automated numbering system and additional formatting options.
8. Tables recording version control, responsible position and department, prerequisite, post requisite and supporting items, and the main objective of the item.

Value for Money

1. The Spa Operating Procedures Package saves you 20% off the standard prices of buying the four manuals individually.
2. The four manuals collectively incorporate 400 pages of intelligent content plus additional blank templates and supporting information.
3. 4,000 productive hours of work at just 25 cents per hour - why would you pay a consultant's or therapist's hourly rate for them to develop the manuals for you?
4. Our volume of global distribution enables the retail price per manual to be very cost effective.

Purchase the Publications

1. Click here to visit our Secure Online Store to purchase and download the manuals immediately.
2. The manuals are also available in Traditional Chinese and Thai.

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