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 Spa Industry Intelligence Newsletter - Issue 9

New Business Tools - Spa Human Resource Management Manual & Spa Employee Handbook

Topic Focus - Simplifying Spa Human Resource Management

About Intelligent Spas

New Business Tools

Spa Human Resource Management Manual

& Spa Employee Handbook

Intelligent Spas has released two new business manuals to assist spa operators simplify human resource management activities. The Spa Human Resource Management Manual and supporting Spa Employee Handbook contain comprehensive policies, procedures and ready-to-use forms to promote efficient operations and make staff management easier than ever.

“Spa managers do not have to be human resource experts

to successfully implement effective solutions”

Julie Garrow, Managing Director, Intelligent Spas

Julie Garrow, Managing Director of Intelligent Spas (www.IntelligentSpas.com) stated “the new manuals enable spa managers and directors to focus on critical spa operational activities such as maximising the spa’s financial performance, instead of being continuously interrupted to address minor or repetitive human resource queries. The manuals are very comprehensive and user-friendly so spa managers do not have to be human resources experts to successfully implement the effective solutions".

There are two fundamental tools used to effectively manage human resources:

The Spa Human Resources Management Manual provides spa managers with a confidence-building business tool, which when implemented, greatly reduces the time taken to conduct repetitive tasks related to, for example, recruitment, performance appraisals and employee meetings.

The Spa Employee Handbook communicates important company information such as the organisation structure and standards of behaviour, whilst also providing staff with critical information needed to work under minimal supervision and perform relevant administrative functions, such as following rosters and completing time sheets, which are fundamental in the smooth daily operations of a spa.

Immediately download the new Spa Operating Procedures, Policies & Forms Manuals at Intelligent Spas' secure Online Store at www.IntelligentSpas.com.

Review Manual Descriptions and Table of Contents

Contact Intelligent Spas for additional information

Click here to request a Sample Report

Source: Intelligent Spas, Spa Operating Procedures, Policies and Forms Manuals

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Topic Focus

Simplifying Spa Human Resource Management

The majority of spas do not have the budget to employ a human resource manager so these responsibilities are typically added to the spa manager’s or spa director's to-do list. It does not have to be a daunting responsibility, rather with a small amount of focus and organisation, it is possible to establish supporting and self-sufficient systems to simplify human resource management and minimise time attending to daily human resource issues.

Intelligent Spas has released two fundamental tools used to simplify and effectively manage human resource activities – the Spa Human Resource Management Manual and the Spa Employee Handbook:

Spa Human Resource Management Manual

The Spa Human Resource Management Manual is a fantastic time saver for managers. Because Human Resource Management (HRM) is largely principle-based, templates may be used over and over again, so once a manual is established, HRM activities become a lot easier and far less time consuming. Intelligent Spas' new Spa HRM Manual incorporates such templates.

"Because HRM is largely principle-based,

templates may be used over and over again"

Julie Garrow, Managing Director, Intelligent Spas

With a comprehensive Spa HRM Manual:

• Spa managers will have more time as they will no longer have to continuously re-invent the wheel each time a standard activity such as recruitment is conducted.

• Employees will not become disgruntled as career development and reward programs will be managed effectively, resulting in high staff retention and a minimal cycle of recruitment activities.

• Risk of liability is decreased if policies relating to employment contracts, performance warnings and termination are implemented correctly.

• The management style becomes proactive rather than reactionary, resulting in performance efficiencies which generate business confidence and strengthen professional reputations.

Spa Employee Handbook

The Spa Employee Handbook is a critical staff training tool which dramatically reduces supervisors' time and effort during the induction of new employees, whilst providing existing employees with a convenient reference tool required to guide them through standard activities, such as submitting leave forms and maintaining spa security. Employees also need to be familiar with evacuation procedures, appropriate responses to first aid incidents and policies relating to entering gender-separated areas, all of which are covered in Intelligent Spas' new Spa Employee Handbook.

"Spa security is compromised if employees do not respect

entry and exit procedures"

Julie Garrow, Managing Director, Intelligent Spas

With a comprehensive Spa Employee Handbook:

• Supervisors and managers are not continuously interrupted to explain who, what, why, how, where and when.

• The administrative spa management tasks such as salary calculations and leave planning are not unorganised and overwhelming, as employees are delegated the responsibility of submitting forms to simplify such activities.

• Spa security is not compromised and risks of exposure to potential liability are reduced because, for example, employees understand and respect entry and exit procedures.

• Customer satisfaction increases as employees reference approved standard procedures, instead of implementing their own interpretations of service standards relating to, for example, personal hygiene and telephone etiquette.

Keys to Simplifying Spa Human Resource Activities

• Keep standard forms such as timesheets and leave forms in a central location where employees may easily retrieve them when required.

• Document form submission rules in each relevant Spa Operating Procedures, Policies & Forms Manual, for example, a weekly day, time and location where time sheets are to be submitted.

• Keep a soft copy of all templates in a designated electronic directory for easy reprinting and updating.

• Choose a positive attitude about forms, realising they are critical in efficiently documenting, storing and retrieving important information, and are not only used to guide operations, but also to respond to queries, prove actions and mitigate conflicts.

A Practical Example:

Key Supporting Templates for the Recruitment Process

The recruitment process may be made a lot easier and less time consuming if templates are set up to quickly perform standard tasks each time a new employee is required. The following content was extracted from Intelligent Spas’ new Spa Operating Procedures, Policies & Forms Manual: Spa Human Resource Management, to illustrate how spa managers may save valuable time by using this business tool in the daily activities:

• A standard Recruitment Request Form is effective in formally communicating to the spa manager the potential need for additional staff and may reduce the risk of a department head going off on a wild goose chase wanting to recruit a new employee when the spa does not have the budget for new staff.

• A Job Opening Notice may dramatically reduce recruitment time and cost by communicating the opening amongst existing employees, in the event an appropriate candidate is known to them.

• A Job Advertisement Checklist ensures no critical information is missed in developing the advertisement, which for example, could lead to irrelevant applications delaying the recruitment process.

Free Sample Report

Click here to request a FREE 30 page Sample Report containing these forms.

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Latest Spa Consumer Survey...

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-> Review Report Description and Table of Contents

About Intelligent Spas

Intelligent Spas is an independent research company specialising in the spa industry. Founded in Singapore in 2001, it has pioneered spa industry research in the Asia Pacific region and continues to publish a range of Spa Business & Operations Manuals, Spa Consumer Surveys and Spa Industry Surveys to assist the development and growth of this niche industry.

Intelligent Spas provides research which businesses find

logistically and financially impossible to collect

Independence defined...

Intelligent Spas is unique as it offers a completely independent view of the spa industry. All our research is self-funded and Intelligent Spas:

1. Does not conduct consulting studies for individual businesses;

2. Does not form alliances with third parties;

3. Does not have interests in other businesses; and

4. Is not influenced by members, committees or sponsors.

This independence policy ensures the confidentiality of all individual survey responses submitted is maintained, and publications are prepared without bias and for the benefit of all members of the spa industry... read company profile

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